Refund Policy
Refund Policy – Welcome to the Chase
At Welcome to the Chase, we want every customer to be confident in their purchase. If for any reason you’re not satisfied, we’re here to help.
Returns & Eligibility
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Items must be returned within 30 days of the purchase date.
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Products must be unused, in original condition, and in original packaging to qualify for a refund or exchange.
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Proof of purchase (receipt or order confirmation) is required for all returns.
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Certain items, such as digital downloads, gift cards, and clearance items, are non-refundable unless defective.
Refunds
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Once your return is received and inspected, we’ll notify you by email regarding the approval or denial of your refund.
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Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
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Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the product was defective or the wrong item was sent.
Exchanges
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If you received a defective or damaged item, we’ll happily exchange it for the same item at no additional cost.
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To request an exchange, contact us at [insert email/contact form link] within 7 days of delivery.
How to Start a Return
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Contact our support team at [insert email/contact form link] with your order number and reason for the return.
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We’ll provide return instructions, including the return address.
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Once the item is received and inspected, we’ll process your refund or exchange.
If you have any questions about this policy, please contact us